Return, Refund, and Bug-Free Guarantee Policy

Effective date: July 27, 2026

Pestie is built to make pro-grade pest control easy and accessible to use at home. When something is not working the way it should, we want to help quickly and practically. This policy explains when returns, refunds, and our Bug-Free Guarantee apply.

Bug-Free Guarantee

Pestie's Bug-Free Guarantee is available only to customers with an active Pestie Smart Pest Plan subscription in good standing (meaning your account is current on all payments and not otherwise in breach of any of Pestie’s terms of service). It does not apply to one-time purchases, cancelled subscriptions, expired subscriptions, paused subscriptions, orders that have already been refunded, or products purchased from third parties.

The guarantee applies to the pests identified as covered by your current subscription treatment plan, as described in your plan details and the applicable product labels (“covered pests”). This guarantee is about the support and remedies provided through the Smart Pest Plan, not a guarantee of the efficacy or performance of any specific pesticide product. It is not a promise that every pest will disappear immediately, that a single treatment will resolve every issue, or that your home will never see another bug. Pest activity can be affected by weather, seasonality, sanitation, neighboring properties, structural conditions, moisture, landscaping, and whether the treatment was applied correctly and on schedule. Whether covered pests remain present, or whether pest activity is attributable to any of these or other factors, is determined by Pestie in its reasonable discretion.

To use the guarantee, you must make a good-faith effort to follow Pestie's directions, including:

• applying the treatment according to the product label and Pestie's instructions;
• using the correct amount of product in the recommended areas;
• applying treatments on the recommended schedule;
• giving the treatment reasonable time to work;
• reporting persistent covered pests to Pestie within 30 days after you observe the activity;
• responding to Pestie's troubleshooting questions and requests for photos or details when needed; and
• following any reasonable retreatment or prevention recommendations Pestie provides.

If you have an active subscription and covered pests persist after you have made that good-faith effort, contact Pestie support. Depending on the situation, Pestie will, in its reasonable discretion, determine the appropriate response which may include expert advice, application coaching, a revised treatment recommendation, a custom treatment plan, or a free retreatment.

Refunds under the Bug-Free Guarantee are not automatic. In unusual cases, if Pestie determines that the customer has followed directions in good faith, has worked with Pestie on reasonable troubleshooting and retreatment steps, and Pestie has exhausted the available support and retreatment options, Pestie may offer an account credit or refund in Pestie's reasonable discretion. Any refund is limited to the customer's latest eligible charge. Pestie’s provision of any remedy in one instance does not obligate it to provide the same remedy—or any remedy—in any other instance.

Cancelling your subscription ends Bug-Free Guarantee coverage. If you cancel, the guarantee will not apply to any pest activity, support requests, or past treatments arising or made after the cancellation takes effect.

Returns of Unused Product

Customers may return unused Pestie products for a refund if the product was purchased less than one year before the return request, unopened or otherwise unused, and in returnable condition. Pestie may ask for the order number, product details, photos, or other information needed to confirm eligibility before authorizing a return.

Because Pestie provides free outbound shipping on eligible orders, Pestie does not cover return shipping for unused-product returns. Customers are responsible for the cost and safe shipment of returned items. If Pestie provides a prepaid return label, the cost of that label may be deducted from the refund unless Pestie says otherwise in writing.

Refunds are issued after Pestie receives and inspects the returned item. Pestie may, in its reasonable discretion, deny or reduce a refund if the item is used, opened, damaged, missing parts, not safely returnable, older than one year, or otherwise outside this policy.

Refund Limits

Unless Pestie says otherwise in writing, any refund is limited to the latest eligible charge (your most recent charge for the applicable subscription period or product that is otherwise eligible for a refund under this policy). Pestie does not refund older charges, earlier subscription periods, used products, free items, expedited shipping fees, gift cards, third-party purchases, or charges that have already been refunded.

Refunds are usually issued to the original payment method. If the original payment method is unavailable, Pestie may issue account credit or another reasonable form of refund where permitted.

Pestie may update this policy from time to time. The version in effect when Pestie receives your request applies. If this policy conflicts with any FAQ, marketing statement, or other summary of it, this policy controls.